Frequently Asked Questions

  • Credit card info will be taken to hold booking but will NOT be charged at that time.

    You may choose to prepay or you can pay at time of service.

    Credit, cash and checks accepted at time of service.

  • Arriving Late

    If you will be late, please call or text the number you received with your email confirmation to let us know.

    We will gladly massage you for whatever appointment time remains after you arrive!

  • We all have unexpected challenges to our schedule sometimes.

    Please consider our general policy for last minute cancellations

    LET US KNOW > please call or text the number you received with your email confirmation to let us know.

    Cancellations prior to 24 hours = no charge

    Cancellations within 24 hours = 50% charge

  • No shows will be charged 100%.

  • First, choose your appointment
    On the PAYMENT INFORMATION page, enter YOUR CODE
    There is an option to add a tip at that time.
    Select NO TIP, then click CONFIRM

  • If you've created an account, you will see your appointments and package codes there.
    If you don't have an account, please refer to the email sent when you purchased the package or gift certificate.

  • It’s a good and valid question, I get it a lot!

    My first name is Gila, rhymes with Sheila, and with a HARD G.

    Our last name is Koch, which we pronounce “cook”.